mobile

Need to know if the problem is with the phone or provider.

My husband went back to Sprint due to lack of coverage & these service issues.

We still have the same problems. Almost every time he calls me, regardless of where he is, the call does not go through. It rings a few times and then just drops or goes to voicemail, never ringing on my end or showing a missed call. On the 2nd or 3rd try it goes through and I get his call. Now this also happens when I call him. There are also many times when we connect but one of us cannot hear the other.

I am mainly at home, while he travels the U.S. as a truck driver. Tmobile did provide me with some type of signal booster for the house, but it doesn't seem to have really done anything to help with these issues.

We now are paying for 2 plans and for 3 Note 4 phones through Tmobile. This is hurting us both emotionally & financially. My husband hates to call me and our 10 calls a day has become much less & when we talk he is already upset having had to call me 2 or 3 times to get through.

At this point he wants me to join him on Sprint, but we are already paying more than when we left Sprint & we are by no means rich.... The worse thing is We are paying for 3 Note 4 phones that cannot be used with Sprint. I had to downgrade him to a Note 3. Worse I sold our Sprint Note phones when we moved to Tmobile. This is just such a nightmare.

I have to find a way to fix the issue or I will have to go buy another phone & go to Sprint & continue paying for Tmobile until all 3 phones are paid for :(