mobile

I don't know if this is general knowledge here, but I figured I'd relate my experience here in case it's informative for others. I've been having a ton of trouble with dropped calls on Verizon at my home. It's always been a marginal signal, but the last couple of months it's been impossible to use my phone at all. So I finally called Verizon and quickly was transferred to Level 2 support. The Level 2 support immediately jumped down my throat about having a rooted phone. When I asked them how they determine that I have a rooted phone the agent proceeded to list every app installed on my phone and explained that some of them only work on rooted phones. He was adamant that the reason for dropped calls was having a rooted phone and refused to provide any support.

It was news to me that our Verizon phones phone home and keep them informed as to what apps are installed on our phones, and that now Verizon is refusing to provide support to people that even have apps that require root privileges.