mobile

Hi friends,

I really hope somebody can help me out here..

My mum's Moto G 2014 (stock rom, just like it came out of the box, no tinkering, nothing) started acting weird. It had force-closes all over, nothing worked. So I boot into fastboot mode, select "Factory". The factory reset doesn't work - user data is clearly still there when I boot.

So I try wiping user data and cache with fastboot from the PC (linux). Command runs through, no error message. But the user data is still there when I boot - I still get 100 force-closes, the thing is unusable.
Next I go ahead and unlock the bootloader (which should wipe all data, right)? Again, userdata is still there when I boot.
Then I flash TWRP. But when I boot into fastboot and select "recovery", the screen just goes dark. Same after I flash CWM instead. (And the same, incidentally, as it was with stock recovery - selecting "recovery" just makes the screen go dark).

I am left clueless ... having voided the warranty by unlocking the bootloader. Any pointers?

Thanks, guys.