mobile

Hello,

I have to write this thread to tell everybody how angry I am at the OnePlus One Tech Support team. I bought the Oneplus One 64 GB Black version last November. It is an awesome phone in my opinion. Only 0 with awesome hardware. Bravo to OPO for making this phone. However, I did not realize that it has a crucial bug. If you let the phone battery run to 0% and let it die. Then it won't recharge. Last Friday, I went out with my friends and I came home late. My OPO ran out of juice and died. I plugged it in to recharge. Waking up the next morning, thinking the phone will be fully charged. Instead, I got a dead brick. The phone refuses to charge. I have tried all methods. Let it sit for 2 days, then plug it back in again, hoping the low battery screen will show up. But nothing so far has worked.

So, I decide to contact OPO Tech Support Team, and my experience has been so infuriated. My goal is for me to turn the phone on and recover my data. I did not think that the phone will die just because it runs out of battery so I have left a lot of important data in the phone. I need to turn it on and recover the data at least before I can do anything to it. I have stated this to the Tech Support Team several time, but they don't seem to care. This is their last email response to me:

Leah (OnePlus)

Apr 16, 14:25

Hi XXXX,

Sorry for the inconvenience. Regarding the issue we would like to perform fastboot on your computer ( device connected via USB cable ) to resolve the issue. My colleague would do it for you by taking a remote access of your computer. Please notice that we are not available to do a remote session without booking the time.

Could you please back up all your important files and information, as the process will erase all data on your phone? Our colleague will type in some commands on to your computer to which your phone will be connected. It will flash the whole kernel and OS.

Please not that we need Windows Machine in order to fix this device. (Windows 7 or above)

Also please download these files and tool on your computer before our colleagues can take the remote. :)

ROM CM -> https://s3.amazonaws.com/oneplussupport/DLT-CM.rar

ROM Oxygen -> https://s3.amazonaws.com/oneplussupport/oxygen-dlt.rar

Certificates > https://s3.amazonaws.com/oneplussupport/qc.rar

Remote Tool -> http://get.teamviewer.com/oneplus

Please Note that you need to be there when they take the remote as few steps requires your intervention. Our working time is 9:30am - 12:30pm Beijing time and 2pm- 5:30pm Beijing time. The remote will take you about 30 minutes to 1 hour.

There are some available times next week, please note that there are Beijing time.

Tue, April 21, 10am – 11am，3:30pm – 4:30pm,

Wed, April 22, 9:30am – 10:30am， 10am – 11am，11:30am – 12:30pm, 2pm – 3pm，3:30pm – 4:30pm, 4:30pm – 5:30pm

Thu, April 23, 9:30am – 10:30am，9:30am – 10:30am， 10am – 11am，11:30am – 12:30pm, 2pm – 3pm，3:30pm – 4:30pm, 4:30pm – 5:30pm

Please offer me several available periods, so if other people make schedule earlier than you, I can book the other available period for you.

Best Regards,
Leah

This shows total incompetence. They don't even read what I wrote to them. I stated several time that the phone won't turn on when I try to recharge (no low battery screen, just black screen after 6 hours) and I need to recover my data. It makes my blood boil when they don't even bother to read what I wrote. Instead, they give these script response. I am at my wit's end. I need to fix the phone ASAP. I read online that I can open the phone, disconnect the battery connection and reconnect it again. Then, it will recharge. I have watched the video showing how it is done and it is quite simple. I have fixed phones before and the step to open up and disconnect the cable is quite simple. I think I can do it easily. However, there is a warranty sticker on the phone. I don't want to remove it and then having OPO turn around and tell me that the phone is broken because I open it. The phone is dead. Completely dead. If you don't believe me, watch this video:

https://youtu.be/-7ZzMf2p6Cg

Sorry for the bad quality and the annoying voice ( that is my voice). I have to record the video using my sister's tablet. They made me record that video to show how dead the phone is. I need some tips and help on how to fix this. If it is a working solution, I want to try it. Please don't tell me to check my charger or plug in the phone to charge and stuff, I have tried those steps countless times already. It does not work. The low battery screen won't even show up.

Thank you for reading my rant.