Notification sounds not working / playing erratically topic

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My wife's had a Motorola Moto G 2014 phone for a couple of months. It's stock unrooted, with the latest OTA Android updates (Lollipop 5.0.2). Notification sounds are not playing properly.
If keyboard touch sounds are on and I go into the notification selector and select a sound, sometimes it plays, sometimes not and sometimes only a bit of the sound plays.
However if I turn off keyboard touch sounds then I can't get notifications to play at all. See the Youtube video demo

I've rebooted several times and booted into safe mode but no change. Any suggestions other than doing a factory reset?

xda-developers


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