Android 5.0 "Smart Lock" feature does not bypass fingerprint lock, topic

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This is kind of an obnoxious issue with one of the new Android flagships. Android 5.0 has a "smart lock" feature that unlocks the phone based on your GPS location or if a trusted device is paired. The point of course is that you shouldn't have to unlock the phone when you're paired to your car, or to your Android Wear device, or at home or work, for example. But on the Galaxy S6/edge, it doesn't bypass the fingerprint lock, so when both are enabled you have to unlock twice. Tbqh I'm not sure Samsung's actually going to fix it. Their live chat didn't have much to say on this. I thought I should mention it in case anyone was thinking about enjoying the smart lock features AND using the fingerprint scanner.


Quote:








Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Valyncia'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125603597159X

Valyncia: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Hello Valyncia
Valyncia: Hello.
Valyncia: Please go ahead with your question.
Visitor: When I have fingerprint lock screen security enabled, it works fine
Visitor: but when I also enable smart lock, smart lock does not bypass the fingerprint lock
Visitor: is there a bug # for this issue?
Valyncia: As of now, we have no reported complaints regarding this issue.
Visitor: Thanks, I'd like to report one
Visitor: It's easy to reproduce
Visitor: 1. Enable fingerprint lock
Visitor: 2. Enable smart lock with a trusted device or location
Visitor: 3. either pair the trusted bluetooth device, or be in the trusted location
Visitor: 4. lock screen still requires you to swipe your fingerprint
Visitor: expectation is smart lock would bypass fingerprint lock
Valyncia: Thank you for your valuable feedback, I will certainly make a note of it.
Valyncia: Is there anything else that I can assist you with?
Visitor: Thanks. Could I take a ticket # or report # so I can follow up on this issue?
Valyncia: Unfortunately, we do not have an option to create tickets for this issue.
Visitor: Is there another department that would be able to open a ticket to get this actually fixed?
Valyncia: We will note the issues and follow up it with our higher deparment.


xda-developers


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